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Document scope for fixes

KernelDeimos 1 年之前
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      doc/self-hosters/support.md

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doc/self-hosters/support.md

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+## Puter Support Levels for Repository Updates
+
+This document describes issues requiring repository changes;
+which issues will be fixed by Puter's core team, and which ones
+will be fixed if the community makes a contribution.
+
+This document is not "law". It is provided only as a helpful guide
+on what to expect.
+
+### Level Glossary
+
+| Name | Description |
+| ---- | ----------- |
+| Core | Core developers will fix this |
+| Community | We will accept contributions to fix this |
+| Mixed | Core developers will fix this if it's currently a priority |
+
+### Issues and their Levels
+
+| Issue | Priority |
+| ----- | -------- |
+| Security vulnerability | Core |
+| Breaking change to SDK or API | Core |
+| Bug in service in CoreModule | Core |
+| Bug in a built-in app | Core |
+| Login/init failure in Docker on `release` branch | Core |
+| Login/init failure in Linux or OSX | Core |
+| Login/init failure in Docker on `main` branch | Mixed |
+| Login/init failure with specific configuration | Mixed |
+| Login/init failure in Windows | Community |
+
+
+## Puter Support for a Particular Deployment
+
+If you experience issues on a self-hosted deployment we're here to
+help. Some issues are related to configuration or environment, so
+we may only be able to help in a limited capacity. Issues related
+to data loss, data corruption, or security will have higher priority
+over other issues with particular deployments.